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Store Policy

All masks, clearance and customized items purchased through the Walmart Spark Shop are final sale and not eligible for returns.

1. Customer Service

If you have any questions concerning your order, please contact customer service at 866-890-1402 or via email at [email protected]. To expedite service, please have your sales order number ready.

2. How your order is received

When you submit an order, it is transmitted securely to our office in an encrypted format.

3. Acknowledgement

When we receive your order, we will email you an order confirmation within 24 hours.

4. Changing or canceling your order

To change or cancel an order, please contact customer service immediately as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.

5. Payment

Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or DISCOVER.

6. Returns

If you need assistance with a return, please contact our customer service team at 866-890-1402, and they’ll be happy to review the available options with you.

Return requests must be made within 30 days of receiving your order and include a copy of the original invoice or packing slip.

Items that are not held in inventory and are made-to-order cannot be returned unless defective. If you are not satisfied due to poor quality, please contact customer service.

Please note: Clearance items are final sale and are not eligible for returns, exchanges, or refunds.